Privacy Policy

Updated at 2024-05-02

In compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties and by the Regulations of the Federal Law on Protection of Personal Data Held by Private Parties, you are informed that ikonteros.com is responsible for the use and protection of your personal data and, evidencing respect for the right to your privacy and protection of your personal data, makes this Privacy Policy available to you.

The Company is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by us.

This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”) alongside our application. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

-Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
-Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Carlos Fernando HERNANDEZ.
-Country: where the Company or the owners/founders of the Company are based, in this case is Mexico.
-Customer: refers to the company, organization or person that signs up to use the Company's Services to manage the relationships with your consumers or service users.
-Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit the Company website/app and use the services.
-IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
-Personnel: refers to those individuals who are employed by the Company or are under contract to perform a service on behalf of one of the parties.
-Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
-Service: refers to the service provided by the Company as described in the relative terms (if available) and on this website/app.
-Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
-Website: The Company’s site, which can be accessed via this URL: ikonteros.com
-You: a person or entity that is registered with ikonteros.com to use the Services.

Identity of the Person in Charge

Carlos Fernando Hernandez via ikonteros.com.

Address of the Person in Charge

Circeo I, Mz1 Lt2 201A2, Fracc. Jardines de Ciudad Mayakona, Solidaridad, Quintana Roo, México.

What’s the Purpose of the Information We Collect?

The personal and sensitive data that we collect from you will be used for the following purposes:

-To provide the services offered by ikonteros.com
-To verify and confirm your identity, as well as the authenticity of the information you provide us
-To personalize your experience, your information helps us better respond to your individual needs
-To process transactions
-To administer a contest, promotion, survey or other site feature
-To send periodic emails

Additionally, we will use your personal information for the following purposes that are not necessary for the requested service, but that allow and facilitate us to provide you with better service:

-To maintain a historical base for statistical purposes
-To inform about changes or new services that are related to ikonteros.com
-To carry out internal studies that allow us to plan and meet our objectives
-To improve our website/application. We continually strive to improve our website/app offerings based on the information and feedback we receive from you.
-To improve customer service, your information helps us to more effectively respond to your customer service requests and support needs.

Additionally, the personal data collected may be used in complementary activities necessary to carry out the purposes indicated; The processing of personal data will be the one that is necessary, adequate and relevant in relation to the purposes set forth in this privacy notice, as well as for the different purposes that are compatible or complementary related to the procedures or services that are provided.

If you do not want your personal data to be used for these additional purposes, you must expressly express your wish to the contrary. This will not be a reason or condition to resolve the service you request, to the extent possible.

What Personal Data We Collect?

To carry out the purposes described in this privacy policy, we will use personal identification, contact, professional, labor and property data:

-Name
-Surnames
-Gender
-Home
-Information on forms and means of payment
-Contact numbers
-Email
-Password
-Key to the Federal Taxpayer Registry
-Photo

We also collect:

-Information of mobile devices for a better user experience, although these functions are completely optional.
-Photo Gallery (Images), by granting photo gallery access allows user to upload any image from your photo gallery, you can safely deny photo gallery access for this website/application.
-The distinguished name that you use in the social networks where you publish the created content.

As well as all the information that the owner provides throughout the established relationship, including personal data and/or data related to the services that ikonteros.com provides.

Which Sensible Information We Collect?

At ikonteros.com we do not collect what is considered sensitive data and express consent is not required.

When does the Company use end user information from third parties?

The Company will collect End User Data necessary to provide the Company's services to our customers.

End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

When does the Company use customer information from third parties?

We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a ikonteros.com user, we receive information from a third party that provides automated fraud detection services to the Company. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

Legal Basis

We inform you that the legal basis for the processing of your personal data is contained in the Federal Law on Protection of Personal Data Held by Private Parties and its current Regulations.

This Privacy Policy is governed by the laws of Mexico without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy, except for those persons who may be entitled to bring claims under the Privacy Shield. European-American or the Swiss-American mark.

The laws of Mexico, excluding its conflicts of law rules, will govern this Agreement and your use of the website/application. Your use of the Website/App may also be subject to other local, state, national, or international laws.

By using ikonteros.com or by contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not interact with our website or use our services. Your continued use of the website, direct interaction with us, or following the posting of changes to this Privacy Policy that do not materially affect the use or disclosure of your personal information will mean you accept those changes.

Transfer of personal data

ikonteros.com may transfer personal data held in its databases to third parties, domestic or foreign, such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, sale of assets, or other business reorganization, we may also share or transfer your personal information to our successors in interest. This for statistical, promotional and/or planning purposes.

You are informed that, if you do not express your refusal for said transfers, we understand that you have granted it to us.

We may contract with trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website/application, database storage and administration, email administration, storage marketing, data processing. credit cards, customer service, fulfilling orders for products and services you may purchase through the Website/App. We may share your personal information with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, app developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technology data, such as connection speed, whether you have visited the website/application in a shared location, and the type of device used to visit the website/application. application. They may aggregate information about our advertising and what you see on the Website/App and then provide auditing, research and reporting for us and our advertisers.

We may also disclose personal and non-personal information about you to the government, law enforcement officials, or private third parties as we believe, in our sole discretion, necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical or legally actionable activity, or to comply with applicable court orders, laws, rules and regulations.

Means and Procedures to exercise ARCO rights

Means and Procedures to exercise ARCO rights You have the right to know what personal data we have about you, what we use them for and the conditions of use we give them (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when you consider that it is not being used in accordance with the principles, duties and obligations provided for in the regulations (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must do the following:

-Access: visit the Privacy Policy.
-Rectification: enter ikonteros.com with the chosen authentication method, visit the Profile section, modify the personal information and click Update.
-Cancellation: enter ikonteros.com with the chosen authentication method, visit the Settings section and within the Account Settings tab, click on Delete the account completely. This will delete or anonymize the information found in our operational databases and after up to 28 business days, the information will be deleted from the data backups with which the company operates.
-Opposition: enter ikonteros.com with the chosen authentication method, visit the Settings section and within the Mail Preferences tab, change the use of your personal data for the specific purposes indicated.

If you have an inconvenience to exercise them using the ikonteros.com platform, you must send an electronic request to the email [email protected].

To know the procedure and requirements for the exercise of ARCO rights, you must enter our website https://www.ikonteros.com/ on the Legal page, Privacy Policy section or contact our Legal department , which will process requests for the exercise of these rights, and will address any questions you may have regarding the processing of your information. The contact details are as follows.

Email: [email protected]

Mechanism and procedures so that, where appropriate, the owner can revoke their consent to the processing of their personal and sensitive data

You can revoke the consent that, if applicable, you have given us for the processing of your personal data. However, it is important that you bear in mind that not in all cases we will be able to attend to your request or terminate the use immediately, since it is possible that due to some legal obligation we may require to continue processing your personal data. Likewise, you must consider that, for certain purposes, the revocation of your consent will imply that we cannot continue providing the service you requested, or the termination of your relationship with us.

To revoke your consent you must follow the following:

-Account in ikonteros: you must enter ikonteros.com with the chosen authentication method, visit the Settings section and within the Account Settings tab, click on Delete the account completely. This will immediately delete the information found in our operational databases and after up to 28 business days, the information will be deleted from the data backups with which the company operates.
-Recommendation: you must enter ikonteros.com with the chosen authentication method, visit the Settings section and within the Mail Preferences tab modify your recommendation consent.
-Personal data: you must enter ikonteros.com with the chosen authentication method, visit the Settings section and within the Account Settings tab, click on Delete the account completely. This will delete or anonymize the information found in our operational databases and after up to 28 business days, the information will be deleted from the data backups with which the company operates.
-Cookies: You should visit the Cookies Declaration page at https://www.ikonteros.com/cookies/.

Use of cookies, web beacons or any other similar or analogous technology

We inform you that on our website we use cookies, web beacons and other technologies through which it is possible to monitor your behavior as an internet user, provide you with a better service and user experience when browsing our page, as well as offer you new products. and services based on your preferences.

The personal data that we obtain from these tracking technologies are the following: browsing hours, browsing time on our website, sections consulted and internet pages accessed prior to ours.

Likewise, we inform you that your personal data obtained through these technologies will be shared with the following different people, companies, organizations or authorities. These technologies may be disabled by visiting the Cookies Declaration page at https://www.ikonteros.com/cookies/ and changing the consent granted.

For more information on how we use this technology, you can consult the Cookies Policies page at https://www.ikonteros.com/legal/V and our cookie management provider, Cookiebot by Usercentrics at https://www.cookiebot.com/es/.

Tracking Technologies

-Cookies

We use Cookies to enhance the performance and functionality of our website/app but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website/app as we would not be able to remember that you had logged in previously.

-Local Storage

Local Storage sometimes known as DOM storage, provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.

-Sessions

ikonteros.com may uses "Sessions" to identify the areas of our website that you have visited or other events necesary for the operation of the website/app. A Session is a small piece of data stored on your computer or mobile device by your web browser.

Procedures and means to communicate changes in privacy policies

This Privacy Policy may undergo modifications, changes or updates derived from new legal requirements; of our own needs for the products or services we offer; of our privacy practices; Changes in our business model, or other causes.

We promise to keep you informed in a timely manner about the changes that this privacy notice may undergo, the current version of which will always be available and at your fingertips through our means of oral communication (telephone recording) and/or printed (displayed in our offices) and /or electronic (website and social networks) that ikonteros.com determines for this purpose.

How Do We Use Your Email Address?

By submitting your email address on this website/app, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we don't agree with spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on other sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide ikonteros.com to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, personal identification numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to ikonteros.com or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Could my information be transferred to other countries?

The Company is based in Mexico. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

Is the information collected through the ikonteros.com Service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Personnel

If you are a ikonteros.com worker or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants.

You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of the Company or any of its Corporate Affiliates (as defined herein), or that portion of ikonteros.com or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with ikonteros.com, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by the Company. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Blocking and disabling cookies and similar technologies

Wherever you're located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser's help menu for more information.

Remarketing Services

We use remarketing services. What Is Remarketing? In digital marketing, remarketing (or retargeting) is the practice of serving ads across the internet to people who have already visited your website. It allows your company to seem like they're “following” people around the internet by serving ads on the websites and platforms they use most.

Payment Details

In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.

Kids' Privacy

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third- Party Services").

You acknowledge and agree that the Company shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. The Company does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

Facebook Pixel

Facebook pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website. You can use the pixel to: Make sure your ads are shown to the right people. Facebook pixel may collect information from your device when you use the service. Facebook pixel collects information that is held in accordance with its Privacy Policy

Information about General Data Protection Regulation (GDPR)

We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have, over their personal data.

The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.

What is personal data?

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

The Data Protection Principles include requirements such as:

-Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
-Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
-Personal data should be held no longer than necessary to fulfil its purpose.
-People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.

Why is GDPR important?

GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it's simply the right thing to do. At ikonteros.com we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.

Individual Data Subject's Rights - Data Access, Portability and Deletion

We are committed to helping our customers meet the data subject rights requirements of GDPR. ikonteros.com processes or stores all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.

California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.

We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:

-Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
-Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
-Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
-Request that a business that sells a consumer's personal data, not sell the consumer's personal data

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. We do not sell the Personal Information of our users. For more information about these rights, please contact us.

Complaints and Reports

If you consider that your right to protection of personal data has been injured by any conduct of our employees or our actions or responses, you presume that in the processing of your personal data there is a violation of the provisions set forth in the Federal Law for the Protection of Personal Data in Possession of Individuals, may file the corresponding complaint or complaint with the INAI, for more information visit http://www.inai.org.mx/.

Script Assistan power by Open AI

By using the Script Assistant tools, the user consents to the platform partially or fully utilizing the information provided by them, such as description, audience, keywords, the planned video with its title, description, keywords, and script, or the history of planned videos. In some cases, users may provide their own OpenAI key to access its services through our platform. This is done in order to suggest titles, script adjustments, and thumbnail image creation. All data is sent anonymously, following security protocols, and an individualized record is kept of requests made to the Script Assistant to adhere to moderation guidelines both from the platform and OpenAI through its API usage.

Additionally, the terms and services of OpenAI, available at this address link to OpenAI's terms and services, may also apply partially or fully. Users are encouraged to carefully review these additional terms and conditions provided by OpenAI. The continued use of the platform's services constitutes acceptance of all terms and conditions, both those stated here and those of OpenAI.

Contact Us

Don't hesitate to contact us if you have any questions.

-Via Email: [email protected]
-Via this Link: https://ikonteros.com/legal

Your Consent

We have updated our Privacy Policy to give you full transparency about what is set when you visit our site and how it is used. By using our website/application, registering an account or making a purchase, you agree to our Privacy Policy and agree to its terms.